1. Introduction

At MMStyles, customer satisfaction is our top priority. We aim to provide a seamless shopping experience and stand behind the quality of everything we offer. If you’re not completely satisfied with your purchase, our refund policy and return policy are designed to make the process simple, fair, and stress-free.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Must be unused, unworn, and in original condition
• Must include all original packaging, tags, and accessories
• Must not show signs of damage, wear, or alteration
• Must be accompanied by proof of purchase (order number or receipt)

We reserve the right to decline returns that do not meet these criteria.

3. Return Timeframe

We offer easy returns within 2 days from the date your order is delivered.

Returns requested after this timeframe may not be accepted.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale
• Personalized or custom-made products
• Items that cannot be resold for hygiene or safety reasons
• Gift cards or promotional items

5. Refund Process

Once your return is received and inspected:

• You will be notified via email about the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method
• Refunds may take several business days to reflect depending on your payment provider

Our refund process is designed to be transparent and efficient to ensure a smooth experience.

6. Exchange Policy

We currently offer exchanges for eligible items.

• Exchanges can be requested within the same day return window
• Items must meet all return eligibility criteria
• Exchanges are subject to product availability

If the requested item is unavailable, a refund or store credit may be offered.

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part
• We recommend using a trackable shipping service, as we are not responsible for lost returns

Return shipping fees (if applicable) may be deducted from your refund.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 2 days of delivery
• Include photos and your order details
• We will arrange a replacement or full refund at no additional cost

We take full responsibility for issues caused during shipping or fulfillment.

9. Order Cancellation Policy

Orders can be canceled within 2 hours of placing them.

• Once an order has been processed or shipped, cancellation may not be possible
• If canceled successfully, a full refund will be issued

Please contact us as soon as possible if you wish to cancel your order.

10. Processing Time for Refunds

• Refunds are typically processed within 2–5 business days after we receive your return
• Payment providers may take additional time to reflect the refund in your account

We strive to complete all online store returns and refunds as quickly as possible.

11. Contact Information

If you have any questions about our return policy or refund process, our support team is here to help:

• Email: info@mmstyles.com
• Phone (optional): +923464714927
• Support Hours: 12pm – 8pm